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At SJSGoalkeeping, we want you to be completely satisfied with your purchase. If you're not happy with the item that you've received, you have 14 calendar days from the date of receipt to return it for a refund.

To be eligible for a refund, your item must meet the following criteria:

1. Unused Condition: The item must be unused and in the same condition that you've received it in.

2. Original packaging: It must be retuned in its original packaging. 

Please note the following terms and conditions:

1. Excluded Items: Some items are not eligible for returns or refunds, such as personalised or customised items.

2. Return shipping: You are responsible for the return shipping costs. Shipping costs are non-refundable.

3. Refund Process: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.

4. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund. 

Domestic Delivery: Orders with Malaysia typically arrive within 2-4 working days after the tracking code is generated.

International Delivery: Order outside of Malaysia typically arrive within 7-10 days after the tracking code is generated.

Please note that delivery time may vary depending on factors such as customs clearance and local postal service efficiency. We strive to ensure timely delivery of all orders and provide tracking information to monitor the progress of your shipment.

If a product you desire is currently out of stock, please don't hesitate to reach out to us. Simply send us a message with the product name clearly stated in the subject line. We'll make sure to notify you promptly as soon as the item becomes available again. Your satisfaction is our priority, and we're committed to keeping you informed and providing excellent service. Thank you for your understanding and patience.

For inquiries or assistance, you can reach us directly on WhatsApp at +601116366003. Whether you have questions about our products, need help with an order, or want to inquire about stock availability, our dedicated team is here to assist you. Simply send us a message, and we'll get back to you as soon as possible. Your satisfaction is our priority, and we look forward to serving you!